Returns & 60-Day Comfort Guarantee

A Comfortable Purchase, Backed by Confidence

At Tempest Furniture, we believe choosing the right sofa should feel as comfortable as owning one.

We understand that furniture is a meaningful investment, and sometimes a piece may not be the perfect fit for your home. That is why we offer a 60-Day Return Policy to give you confidence in your purchase.

60-Day Returns

If there is an issue with your furniture, you may return it within 60 days of purchase as outlined by our Comfort Craftsmanship Warranty.

Customers are responsible for return shipping costs.

To begin a return request, please contact our customer support team with your order information and details regarding your request.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 60 days of purchase.
  • The furniture must be in acceptable condition.
  • The item must not have damage caused by misuse, improper care, stains, pets, or outdoor exposure.
  • The original purchaser must request the return.

Each return request is reviewed individually to determine eligibility.

Return Process

1. Contact Our Team

Email our customer support team with:

  • Order number
  • Reason for return
  • Photos or details regarding the issue (if applicable)

2. Return Approval

Our team will review your request and provide instructions for the next steps.

3. Arrange Return Shipping

If approved, customers are responsible for coordinating and covering return shipping costs.

Because furniture requires specialized handling and transportation, return shipping costs may vary depending on location and product size.

4. Inspection & Resolution

Once the item is received and inspected, Tempest will determine the appropriate resolution.

Depending on the situation, this may include:

  • Replacement materials
  • Replacement components
  • Product replacement
  • Other available solutions at Tempest's discretion

Important Information

Furniture Appearance

Some furniture pieces, especially foam-based models, may require time to reach their intended shape after delivery.

If you have a foam model, please allow up to 6 days for the foam to fully expand and settle.

Non-Returnable Situations

Returns do not apply to:

  • Normal wear and tear
  • Misuse or improper care
  • Commercial use
  • Pet damage
  • Stains
  • Outdoor exposure
  • Items modified after delivery

Our Commitment

A Tempest couch is designed to be enjoyed for years, not just purchased today.

Our goal is to make every experience simple, transparent, and fair. If your furniture does not meet the quality standard we promise, we will work with you to find the appropriate solution.

Contact Support

For return questions or assistance:

tempestfurniture@gmail.com

Please allow up to 48 hours for a response.